Join our team as a professional support engineer!
Location > Birmingham
Hours > Full-time
• Provide first-level technical support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Set up new computers, troubleshoot PCs, and perform basic system configurations.
• Create and manage support tickets, ensuring timely resolution.
• Collaborate with other team members to escalate complex issues when necessary.
• Maintain accurate documentation of incidents, solutions, and procedures.
• Assist with training and mentoring junior support staff.
• Experience: Previous work in an MSP environment is essential.
• Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts.
• Customer Service: Excellent communication skills and a customer-centric approach.
• Team Player: Ability to collaborate effectively with colleagues and contribute to a positive team environment.
• Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions.
• Competitive salary in line with market rates.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
If you’re passionate about technology, thrive under pressure, and enjoy working in a team, we’d love to hear from you! Apply now and join our team of dedicated professionals.
Contact us to discuss the services you need.
