Join our team as a professional Customer and Field Service Engineer!
Location > Birmingham (Hybrid)
Hours > Full-time
• Provide first-level technical support to end-users via phone, email, and remote tools.
• Diagnose and resolve hardware, software, and network issues promptly.
• Set up new computers, troubleshoot PCs, and perform basic system configurations.
• Create and manage support tickets, ensuring timely resolution.
• Collaborate with other team members to escalate complex issues when necessary.
• Maintain accurate documentation of incidents, solutions, and procedures.
• Maintain accurate documentation of project installations
• Provide ad hoc field support as and when required
• Assist with new site installations.
• Certifications: Comptia A+, Network+ or Microsoft certified.
• Experience: Previous work in an MSP environment is essential.
• Technical Proficiency: Familiarity with Windows and Mac operating systems, hardware troubleshooting, and basic networking concepts. Understanding of PoE, CCTV and access control systems advantageous.
• Customer Service: Excellent communication skills and a customer-centric approach.
• Team Player: Ability to collaborate effectively with colleagues and contribute to a positive team environment.
• Attention to Detail: A keen eye for detail and accuracy in documenting incidents and resolutions.
• Soft Skills: Strong problem-solving, adaptability, and time management skills
• Valid UK drivers licence
• Reliable transport (reimbursive on a per mile basis)
• Service Desk experience
• Must be able to work unsupervised
• Work hours: Flexibility to work outside regular business hours if needed, including occasional overnight stayovers.
• Competitive salary in line with market rates.
• Opportunities for professional growth and development.
• A supportive and dynamic work environment.
• Training and development: Access to ongoing training programs and certifications, as well as on the job training.
If you’re passionate about technology, thrive under pressure, and enjoy working in a team, we’d love to hear from you! Apply now and join our team of dedicated professionals.
Contact us to discuss the services you need.
